Unlock the Power of Fast and Secure Payments with PayID – Your Ultimate Guide to Seamless Transactions in Australia

Welcome to the ultimate guide to PayID in Australia! Whether you’re new to PayID or searching for additional information about this convenient payment method, this manual offers all the crucial information you need.

PayID is a fast, secure, and easy way to send and receive money in Australia. With its real-time processing and ability to link bank accounts to memorable identifiers such as email addresses and mobile phone numbers, PayID has become a popular payment option for many Australians.

In this guide, we’ll explore the features of PayID in-depth, including how to get started, how to use PayID to send and receive payments, and what to do if you encounter any issues. We’ll also cover important topics such as the security of PayID transactions and what to do if you believe you’ve been scammed.

Whether you’re a first-time PayID user or a seasoned veteran, this guide will provide you with all the information you need to make the most of this convenient payment method.

Let’s dive in and learn all about PayID in Australia!


Popularity of PayID

PayID has become popular in Australia due to its convenience and ease of use.

Here are a few reasons why:

  1. Faster transactions: PayID provides a faster way to send and receive money, with funds transferred almost instantly between bank accounts. This can be particularly useful for time-sensitive transactions.
  2. Easy to remember: With PayID, users can link their bank account to a memorable identifier such as an email address or mobile phone number, rather than having to remember their BSB and account number. This makes it more convenient to send and receive payments, especially when compared to the traditional method of providing BSB and account numbers.
  3. Secure: PayID uses secure encryption methods to ensure that transactions are safe and secure, protecting users against fraud and unauthorized access.
  4. Widely adopted: PayID has been adopted by most major banks and financial institutions in Australia, making it a convenient and widely available payment method.
  5. No extra costs: PayID is typically offered by banks and financial institutions at no additional cost to their customers, making it an affordable option for sending and receiving money.

Overall, the convenience, speed, and security of PayID have contributed to its popularity in Australia as a fast and reliable payment method.


PayID is RealTime

PayID payments in Australia are processed in real-time.

This means that the funds are transferred from the sender’s account to the recipient’s account almost instantly, typically within a matter of seconds. The real-time nature of PayID payments makes it a fast and convenient way to send and receive money, particularly for time-sensitive transactions. It is important to note that some banks and financial institutions may have processing delays or cut-off times that can affect the speed of PayID transactions. However, in general, PayID is designed to be a real-time payment method that provides a fast and reliable way to transfer funds between bank accounts.


PayID is Safe and Secure

PayID payments in Australia are encrypted and protected.

PayID is designed with security and privacy in mind, and there are several measures in place to help ensure that transactions are safe and secure.

PayID uses strong encryption to protect sensitive information such as personal details and account numbers. This helps to prevent unauthorized access and keep your data secure.

PayID providers are required to follow certain security and compliance protocols to ensure that they are operating in a safe and trustworthy manner. This includes measures such as Know Your Customer (KYC) checks and anti-money laundering (AML) controls.

PayID transactions are designed to be fast and efficient, with real-time settlement and confirmation of transactions. This means that you can be sure that your payment has been processed and received quickly and accurately.

Overall, PayID can be a safe and convenient way to send and receive money, provided that you choose a reputable provider and follow basic security precautions such as keeping your login credentials secure and monitoring your account for any suspicious activity.


PayID has Zero Fees and Cost

PayID Payments in Australia do not incur extra costs.

PayID itself does not charge any fees for the service. However, it is important to note that whether or not PayID has fees depends on the specific bank or financial institution offering the service. Some banks and financial institutions may charge fees for certain PayID transactions, such as sending or receiving payments. Therefore, it’s always a good idea to check with your bank or financial institution to understand their specific fee structure for PayID.

It’s also worth noting that if you are sending money to a recipient who is using a different bank or financial institution, there may be fees associated with the transfer. These fees are not related to PayID but rather the banks or financial institutions involved in the transfer. In general, PayID itself does not have any fees, but there may be fees associated with the use of PayID depending on your bank or financial institution.


How to Get Started with PayID

To use PayID, you first need to create a PayID account or link your existing bank account or digital wallet to a PayID. Here are the general steps to follow:

  1. Choose a PayID provider: You can use a PayID provider that supports the network you want to use, such as a bank or digital wallet provider. See our comprehensive list of financial institutions below that support PayID.
  2. Create a PayID: Register your PayID by linking your email address or phone number to your bank account or digital wallet. There are pros and cons with either using Email vs Mobile which we explain further below. Each are very convenient to use, however, you may prefer one over the other.
  3. Provide ID: such as your name and address, to verify your identity.
  4. Share your PayID: Once you have created a PayID, you can share it with others who want to send you money. They can use your PayID instead of your bank account or routing number to send money to you.
  5. Receive payments: When someone sends you money using your PayID, the funds will be deposited into your linked bank account or digital wallet in real-time.
  6. Send payments: You can also use your PayID to send money to others who have a PayID. Simply enter their PayID instead of their bank account or routing number when you initiate the payment.

PayID with Email

PayID email is a type of PayID that uses an email address as a unique identifier for linking bank accounts to receive payments. It allows you to provide a simple, easy-to-remember identifier for your bank account that can be easily shared with others to receive payments.

To use PayID email, register with a participating financial institution and link your email address to your bank account. Once the PayID email is created, anyone who wants to send money to the user can simply use your PayID email address instead of entering your account number and BSB (Bank State Branch) details. The payment will then be automatically directed to your linked bank account.

PayID email provides several benefits over traditional payment methods. It eliminates the need to remember and share bank account details, which can be cumbersome and error-prone. It also allows for faster and more convenient payments, as the payment is processed in real-time and does not require the recipient to manually confirm the payment.

However, it’s important to note that PayID email is not suitable for everyone. Consider your own security and privacy preferences before linking your email address to your bank account. You should also be aware of the potential risks associated with sharing your email address, such as spam or phishing attacks. It’s recommended to use a strong, unique password for the email account and to enable two-factor authentication for added security.


PayID with Mobile

PayID with Mobile is a type of PayID that uses a mobile phone number as a unique identifier for linking bank accounts to receive payments. It allows you to provide a simple, easy-to-remember identifier for their bank account that can be easily shared with others to receive payments.

To use PayID with Mobile, register with a participating financial institution and link your mobile phone number to your bank account. Once the PayID with Mobile is created, anyone who wants to send money to the you can simply use your PayID mobile phone number instead of entering their account number and BSB (Bank State Branch) details. The payment will then be automatically directed to your linked bank account.

PayID with Mobile provides several benefits over traditional payment methods. It eliminates the need to remember and share bank account details, which can be cumbersome and error-prone. It also allows for faster and more convenient payments, as the payment is processed in real-time and does not require the recipient to manually confirm the payment.

However, it’s important to note that PayID with Mobile is not suitable for everyone. Consider your own security and privacy preferences before linking your mobile phone number to their bank account. Be aware of the potential risks associated with sharing mobile phone numbers, such as spam or phishing attacks. It’s recommended to use a strong, unique password for the mobile phone account and to enable two-factor authentication for added security.


PayID Email vs Mobile – Pros and Cons

Both PayID email and PayID mobile have their own set of pros and cons. Here are some of the key points to consider:

PayID email pros:

  • Easy to remember: Users can create a PayID email address that is simple and easy to remember, making it convenient for others to send them payments.
  • Versatile: PayID email can be used on any device with an email client, including computers, smartphones, and tablets.
  • Low cost: PayID email is typically free or low cost to use.

PayID email cons:

  • Security risks: Email is not the most secure communication channel, and there is a risk that PayID email addresses could be intercepted or used for phishing attacks.
  • Limited availability: Not all banks and financial institutions in Australia offer PayID email as an option.

PayID mobile pros:

  • High security: Mobile phone numbers are typically more secure than email addresses, as they can be protected by two-factor authentication and other security measures.
  • Ubiquitous: Nearly everyone has a mobile phone, making it a convenient and widely available option.
  • Fast and reliable: Payments made through PayID mobile are processed quickly and in real-time.

PayID mobile cons:

  • Not as easy to remember: Mobile phone numbers can be harder to remember than email addresses, and users may need to check their device to verify their PayID before sharing it with others.
  • May incur additional charges: Depending on the user’s mobile plan, using PayID mobile may incur additional charges for SMS messages or other fees.

Overall, the choice between PayID email and PayID mobile will depend on the user’s personal preferences and priorities. Both options offer fast, convenient, and secure ways to receive payments, and users should weigh the pros and cons carefully before making a decision.


PayID Customer Support and Services

On their website: https://payid.com.au/, you will be able to find their resources and support services that are available to users of the PayID system. These services are designed to help you resolve any issues or questions that you may have about using PayID and to ensure a positive experience.

PayID customer support and services may include a variety of features, such as:

  1. Help centre: A dedicated support center that provides answers to frequently asked questions (FAQs) and step-by-step guides for using PayID.
  2. Live chat or phone support: A team of customer support representatives available to assist users with any issues they may encounter while using PayID. This may include assistance with creating a PayID account, linking a bank account, or resolving payment disputes.
  3. Email support: A support email address that users can use to submit questions or concerns related to PayID.
  4. Community forums: Online forums where users can share tips, ask questions, and get support from other PayID users.
  5. Educational resources: Educational materials, such as webinars, videos, and articles, that provide users with a deeper understanding of PayID and how to use it effectively.
  6. Account management: Tools and resources that allow users to manage their PayID accounts, such as updating their linked bank accounts or changing their PayID username.

Overall, PayID customer support and services aim to provide you with a seamless and convenient experience while using the payment system. Whether through live chat, email support, or educational resources, you can get the help you need to use PayID effectively and with confidence.


Issues with PayID

If you encounter a problem with your PayID account or transaction, there are several steps you can take to try to resolve the issue:

  1. Contact your PayID provider: If you are having trouble with your PayID account or transaction, the first step is to contact your PayID provider directly. They should be able to help you troubleshoot the issue or escalate it to the appropriate department if necessary.
  2. Check for errors: Double-check that you have entered the correct PayID and other transaction details, such as the amount and recipient’s name. Sometimes, errors in these details can cause problems with the transaction.
  3. Monitor your account: Keep an eye on your account to ensure that the transaction has been processed correctly and that there are no unauthorized transactions or other issues.
  4. Contact customer support: If you are unable to resolve the issue with your PayID provider, you may need to contact customer support for assistance. Be sure to have all relevant details and documentation ready, such as transaction numbers and screenshots of any error messages.
  5. Consider filing a complaint: If you are unable to resolve the issue with your PayID provider or customer support, you may wish to file a complaint with relevant regulatory authorities or consumer protection agencies.

It’s important to note that different PayID providers may have their own policies and procedures for handling issues or disputes, so be sure to check with your provider for specific guidance.


PayID Gumtree and Facebook Marketplace

We strongly recommend that Gumtree and Facebook Marketplace transactions on their platform should be performed face-to-face with cash. This is because cash transactions provide the highest level of security, as both the buyer and seller can verify the payment and goods before completing the transaction.

While PayID is an option on Gumtree and Facebook Marketplace and can be secure if certain precautions are taken, it is still important to be cautious and vigilant when using any online payment method. To ensure the safety of your transactions, it’s always best to follow their recommended guidelines and meet the seller in person to inspect the item and exchange payment in cash.


What to do if Scammed with PayID

If you believe that you have been scammed using PayID, here are some steps you can take:

  1. Contact your bank or financial institution immediately: Notify your bank or financial institution as soon as possible and let them know what happened. They may be able to help you recover any lost funds and can also advise you on the next steps to take.
  2. Report the scam to the police: Report the scam to your local police station or online through the Australian Cyber Security Centre (ACSC). This can help to prevent similar scams from happening to others.
  3. Change your passwords: If you believe that your account has been compromised, change your passwords for all accounts associated with the scam, including your bank account, email, and social media accounts.
  4. Be wary of further scams: Scammers may try to contact you again, even after the initial scam has occurred. Be cautious of any suspicious messages or requests for personal information and never provide your bank account details or other sensitive information to anyone you don’t know and trust.
  5. Stay informed: Stay up-to-date on the latest scams and frauds by visiting the Scamwatch website or subscribing to their email alerts. The more informed you are, the better equipped you will be to protect yourself from future scams.

Remember, it’s important to act quickly if you suspect that you have been scammed. By taking the above steps, you can help to protect yourself and prevent further losses.


How to get money back after sending with PayID

If you have sent money through PayID and want to get it back, there are a few steps you can take depending on the situation.

  1. Contact the recipient: The first step is to contact the person or business who received the payment and explain the situation. They may be willing to refund the payment or work with you to resolve the issue.
  2. Contact your bank or financial institution: If you’re unable to resolve the issue with the recipient, you can contact your bank or financial institution and explain the situation. They may be able to reverse the payment if it was made in error or under fraudulent circumstances.
  3. Lodge a dispute: If you’re unable to resolve the issue with the recipient or through your bank, you may be able to lodge a dispute with an external dispute resolution scheme such as the Financial Ombudsman Service. This process can take some time and may require additional documentation or evidence to support your claim.

It’s important to note that once a payment has been processed through PayID, it cannot be cancelled or reversed directly through PayID. However, by following the steps above, you may be able to recover the funds or resolve the issue.


PayID and Osko

PayID and Osko are two separate but related payment technologies.

PayID is a universal identifier system that enables users to send and receive payments across different payment networks and platforms using a single, easy-to-remember identifier. With PayID, users can link their email address or mobile phone number to their bank account or digital wallet, and then use that identifier to send and receive payments from others.

Osko, on the other hand, is a payment platform developed by the Australian payment network, BPAY. Osko is designed to enable fast, real-time payments between individuals and businesses within Australia. It operates on the New Payments Platform (NPP), which is a real-time payments infrastructure developed by the Reserve Bank of Australia.

While PayID and Osko are not the same technology, they are related in that they both aim to simplify and streamline the payments process. In fact, PayID is used as one of the identifiers that can be used to receive payments through Osko. When you make a payment through Osko, you can choose to use the recipient’s PayID instead of their BSB and account number, making the payment process faster and more convenient.


PayID – Built by Australians for Australians

PayID is a system that was developed by a consortium of Australian financial institutions and fintech companies, led by the New Payments Platform Australia (NPPA). The NPPA is a company owned by 13 major Australian banks and is responsible for developing and operating the New Payments Platform (NPP), which is the underlying infrastructure that enables PayID transactions.

About NPPA

New Payments Platform Australia (NPPA) is a company that was formed by a group of 13 major Australian financial institutions, including the Reserve Bank of Australia, four major banks (Commonwealth Bank, Westpac, National Australia Bank, and Australia and New Zealand Banking Group), and several other smaller banks and financial institutions.

The NPPA was established to oversee the development and operation of the New Payments Platform (NPP), which is a real-time payments infrastructure that enables fast, secure, and efficient payments between bank accounts in Australia. The NPPA is responsible for managing and maintaining the NPP, as well as developing new services and features on top of the platform, such as PayID.

Overall, the NPPA plays a key role in driving innovation and modernisation in the Australian payments landscape, and is an important player in the country’s financial industry.

Contact Details


List of Australian Financial Institutions that accept PayID